Shipping & Returns

Shipping Information

We ship all orders from our warehouse to addresses across the United States, including Alaska, Hawaii, and US territories.

Shipping Options & Delivery Times

Orders are processed within 1–2 business days. You will receive a tracking number by email as soon as your order ships.

Please note: some orders may ship in multiple packages due to our warehousing logistics. If your order arrives in more than one shipment, don't worry — each tracking number will be sent separately.

Returns & Exchanges

We want you to love your Gold Dress purchase. If you're not completely satisfied, we offer a straightforward return process.

Return Policy

• Returns accepted within 14 days of delivery
• Items must be unworn, unwashed, and in original condition with all tags attached
• Final sale items, accessories, and custom orders are non-refundable

How to Start a Return

1. Email us at support@gold-dress.com with your order number and reason for return
2. We'll send you a prepaid return label within 24 hours
3. Drop off your package at any USPS location
4. Refund processed within 5–7 business days of receipt

Exchanges

For size exchanges, please contact us at support@gold-dress.com. We'll reserve the correct size and process your exchange as soon as we receive your return.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please email support@gold-dress.com within 48 hours of delivery with a photo. We will send a replacement or issue a full refund at no additional cost.